Connecting Starts Here

Cidnet lets you talk to your incarcerated loved one at an affordable price. To get started, create a Cidnet Account.

Need Help? (888) 984-1903

If you have questions after creating an account, call this number, leave a voicemail, and our friendly team will be in touch.

Submit A Ticket

Frequently Asked Questions

Here are some immediate answers to commonly asked questions.

Go To FAQ

Numerous Ways to Connect

Depending on the facility, you can connect through Voice, Video, and Mail Cidnet Utilization Events (CUEs).

What Is A CUE?

Pay For What You Use

Cidnet is the system that connects you to your incarcerated loved one. Similar to a cell phone plan, data is sold at a universal rate of $0.30 per 1 Megabyte (MB). You can use this data to talk through Cidnet’s Voice, Video, and Mail Apps. As you use these apps, the system tracks how much data you use in every instance of communication, known as a Cidnet Utilization Event (CUE). Please note that not all facilities offer all Cidnet apps.

Account Login

Contact Support

If you already have a Cidnet account, the best way to reach our customer service team is by submitting a Cidnet Ticket. Tickets are responded to first before any other channel of customer service.

If you do NOT have a Cidnet account, the best way to reach our customer service team is by submitting a message through our contact form or by calling (888) 984-1903.

Submit A Ticket