Pay For What You Use
Cidnet is the system that connects you to your incarcerated loved one. Similar to a cell phone plan, data is sold at a universal rate of $0.30 per 1 Megabyte (MB). You can use this data to talk through Cidnet’s Voice, Video, and Mail Apps. As you use these apps, the system tracks how much data you use in every instance of communication, known as a Cidnet Utilization Event (CUE). Please note that not all facilities offer all Cidnet apps.
If you already have a Cidnet account, the best way to reach our customer service team is by submitting a Cidnet Ticket. Tickets are responded to first before any other channel of customer service.
If you do NOT have a Cidnet account, the best way to reach our customer service team is by submitting a message through our contact form or by calling (888) 984-1903.