{"id":53,"date":"2026-02-16T20:39:10","date_gmt":"2026-02-16T20:39:10","guid":{"rendered":"https:\/\/cidnetdev.wpengine.com\/mycidnet\/?page_id=53"},"modified":"2026-04-30T12:02:56","modified_gmt":"2026-04-30T12:02:56","slug":"faq","status":"publish","type":"page","link":"https:\/\/cidnet.net\/mycidnet\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<style>.kb-row-layout-id53_9e77d2-dd > .kt-row-column-wrap{align-content:center;}:where(.kb-row-layout-id53_9e77d2-dd > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}.kb-row-layout-id53_9e77d2-dd > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1400px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-xxl, 5rem);padding-bottom:var(--global-kb-spacing-xxl, 5rem);grid-template-columns:minmax(0, calc(70% - ((var(--global-kb-gap-md, 2rem) * 1 )\/2)))minmax(0, calc(30% - ((var(--global-kb-gap-md, 2rem) * 1 )\/2)));}.kb-row-layout-id53_9e77d2-dd{background-image:url('https:\/\/cidnet.net\/cidnet-solutions\/wp-content\/uploads\/sites\/3\/2026\/02\/background-focused-in-the-foreground-with-lines-an-2026-01-05-22-53-50-utc-1.webp');background-size:cover;background-position:49% 49%;background-attachment:scroll;background-repeat:no-repeat;}.kb-row-layout-id53_9e77d2-dd > .kt-row-layout-overlay{opacity:0.95;background:linear-gradient(90deg,var(--global-palette9) 5%,var(--global-palette1) 72%);}@media all and (max-width: 1024px){.kb-row-layout-id53_9e77d2-dd > .kt-row-column-wrap{padding-top:var(--global-kb-spacing-xxl, 5rem);grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id53_9e77d2-dd > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id53_9e77d2-dd alignfull has-theme-palette3-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-layout-overlay kt-row-overlay-gradient\"><\/div><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-row kt-mobile-layout-row kt-row-valign-middle kb-theme-content-width\">\n<style>.kadence-column53_6afae0-66 > .kt-inside-inner-col,.kadence-column53_6afae0-66 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column53_6afae0-66 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column53_6afae0-66 > .kt-inside-inner-col{flex-direction:column;}.kadence-column53_6afae0-66 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column53_6afae0-66 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column53_6afae0-66{position:relative;}@media all and (max-width: 1024px){.kadence-column53_6afae0-66{text-align:center;}}@media all and (max-width: 1024px){.kadence-column53_6afae0-66 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column53_6afae0-66 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column53_6afae0-66 kb-section-dir-vertical inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading53_e16c70-9b, .wp-block-kadence-advancedheading.kt-adv-heading53_e16c70-9b[data-kb-block=\"kb-adv-heading53_e16c70-9b\"]{margin-top:20px;text-align:left;font-size:var(--global-kb-font-size-xxl, 4rem);font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading53_e16c70-9b mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading53_e16c70-9b[data-kb-block=\"kb-adv-heading53_e16c70-9b\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading53_e16c70-9b img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading53_e16c70-9b[data-kb-block=\"kb-adv-heading53_e16c70-9b\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h1 class=\"kt-adv-heading53_e16c70-9b wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading53_e16c70-9b\">Frequently Asked Questions<\/h1>\n\n\n<style>.wp-block-kadence-image.kb-image53_f62ff1-24:not(.kb-specificity-added):not(.kb-extra-specificity-added){margin-top:34px;margin-bottom:24px;}.kb-image53_f62ff1-24 .kb-image-has-overlay:after{opacity:0.3;}@media all and (max-width: 767px){.wp-block-kadence-image.kb-image53_f62ff1-24:not(.kb-specificity-added):not(.kb-extra-specificity-added){margin-top:24px;margin-bottom:16px;}}<\/style>\n<figure class=\"wp-block-kadence-image kb-image53_f62ff1-24 size-large image-is-svg\" data-aos=\"fade\" data-aos-duration=\"800\" data-aos-delay=\"300\" data-aos-easing=\"linear\"><img decoding=\"async\" src=\"https:\/\/cidnet.net\/cidnet-solutions\/wp-content\/uploads\/sites\/3\/2026\/02\/hexagons-3.svg\" alt=\"\" class=\"kb-img wp-image-49\"\/><\/figure>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading53_ea0ad2-1a, .wp-block-kadence-advancedheading.kt-adv-heading53_ea0ad2-1a[data-kb-block=\"kb-adv-heading53_ea0ad2-1a\"]{text-align:left;font-size:1.25rem;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading53_ea0ad2-1a mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading53_ea0ad2-1a[data-kb-block=\"kb-adv-heading53_ea0ad2-1a\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading53_ea0ad2-1a img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading53_ea0ad2-1a[data-kb-block=\"kb-adv-heading53_ea0ad2-1a\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading53_ea0ad2-1a wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading53_ea0ad2-1a\"><strong>Everything you need to know about using Cidnet.<\/strong><\/p>\n<\/div><\/div>\n\n\n<style>.kadence-column53_011fc2-2c > .kt-inside-inner-col,.kadence-column53_011fc2-2c > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column53_011fc2-2c > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column53_011fc2-2c > .kt-inside-inner-col{flex-direction:column;}.kadence-column53_011fc2-2c > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column53_011fc2-2c > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column53_011fc2-2c{position:relative;}@media all and (max-width: 1024px){.kadence-column53_011fc2-2c > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column53_011fc2-2c > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column53_011fc2-2c kvs-md-false kvs-sm-false\"><div class=\"kt-inside-inner-col\"><\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id53_a43b40-cd > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id53_a43b40-cd > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id53_a43b40-cd > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1400px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-xl, 4rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-lg, 3rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id53_a43b40-cd > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id53_a43b40-cd > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id53_a43b40-cd > .kt-row-column-wrap{padding-top:var(--global-kb-spacing-md, 2rem);padding-bottom:var(--global-kb-spacing-md, 2rem);grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id53_a43b40-cd alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column53_427e5e-5c > .kt-inside-inner-col,.kadence-column53_427e5e-5c > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column53_427e5e-5c > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column53_427e5e-5c > .kt-inside-inner-col{flex-direction:column;}.kadence-column53_427e5e-5c > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column53_427e5e-5c > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column53_427e5e-5c{position:relative;}@media all and (max-width: 1024px){.kadence-column53_427e5e-5c > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column53_427e5e-5c > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column53_427e5e-5c\"><div class=\"kt-inside-inner-col\"><style>.kadence-column53_6cea3c-f0 > .kt-inside-inner-col,.kadence-column53_6cea3c-f0 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column53_6cea3c-f0 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column53_6cea3c-f0 > .kt-inside-inner-col{flex-direction:column;}.kadence-column53_6cea3c-f0 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column53_6cea3c-f0 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column53_6cea3c-f0{position:relative;}@media all and (max-width: 1024px){.kadence-column53_6cea3c-f0 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column53_6cea3c-f0 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column53_6cea3c-f0\"><div class=\"kt-inside-inner-col\"><style>.kt-accordion-id53_c7107d-29 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:8px;}.kt-accordion-id53_c7107d-29 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:0px solid transparent;border-bottom:1px solid var(--global-palette3, #1A202C);border-left:0px solid transparent;padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id53_c7107d-29 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:0px solid;border-right:0px solid;border-bottom:1px solid var(--global-palette3, #1A202C);border-left:0px solid;background:rgba(255,255,255,0);font-size:1.125rem;color:var(--global-palette3, #1A202C);padding-top:24px;padding-right:24px;padding-bottom:24px;padding-left:16px;}.kt-accordion-id53_c7107d-29:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id53_c7107d-29:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette3, #1A202C);}.kt-accordion-id53_c7107d-29 .kt-accordion-panel-inner, .kt-accordion-id53_c7107d-29 .kt-accordion-panel-inner h1, .kt-accordion-id53_c7107d-29 .kt-accordion-panel-inner h2, .kt-accordion-id53_c7107d-29 .kt-accordion-panel-inner h3, .kt-accordion-id53_c7107d-29 .kt-accordion-panel-inner h4, .kt-accordion-id53_c7107d-29 .kt-accordion-panel-inner h5, .kt-accordion-id53_c7107d-29 .kt-accordion-panel-inner h6{color:var(--global-palette3, #1A202C);}.kt-accordion-id53_c7107d-29:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger{background:var(--global-palette3, #1A202C);}.kt-accordion-id53_c7107d-29:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id53_c7107d-29:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:before{background:rgba(255,255,255,0);}.kt-accordion-id53_c7107d-29 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id53_c7107d-29 .kt-blocks-accordion-header:focus-visible{color:var(--global-palette1, #3182CE);}.kt-accordion-id53_c7107d-29:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id53_c7107d-29:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id53_c7107d-29:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion--visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id53_c7107d-29:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette1, #3182CE);}.kt-accordion-id53_c7107d-29:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger, body:not(.hide-focus-outline) .kt-accordion-id53_c7107d-29:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger{background:var(--global-palette1, #3182CE);}.kt-accordion-id53_c7107d-29 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id53_c7107d-29 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{color:var(--global-palette3, #1A202C);border-bottom:1px solid rgba(0,0,0,0);}.kt-accordion-id53_c7107d-29:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id53_c7107d-29:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette3, #1A202C);}.kt-accordion-id53_c7107d-29:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger{background:var(--global-palette3, #1A202C);}@media all and (max-width: 1024px){.kt-accordion-id53_c7107d-29 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:0px solid transparent;border-bottom:1px solid var(--global-palette3, #1A202C);border-left:0px solid transparent;}}@media all and (max-width: 1024px){.kt-accordion-id53_c7107d-29 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:0px solid;border-right:0px solid;border-bottom:1px solid var(--global-palette3, #1A202C);border-left:0px solid;}}@media all and (max-width: 1024px){.kt-accordion-id53_c7107d-29 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id53_c7107d-29 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-bottom:1px solid rgba(0,0,0,0);}}@media all and (max-width: 767px){.kt-accordion-id53_c7107d-29 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id53_c7107d-29 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:8px;}.kt-accordion-id53_c7107d-29 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:0px solid transparent;border-bottom:1px solid var(--global-palette3, #1A202C);border-left:0px solid transparent;}.kt-accordion-id53_c7107d-29 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:0px solid;border-right:0px solid;border-bottom:1px solid var(--global-palette3, #1A202C);border-left:0px solid;}.kt-accordion-id53_c7107d-29 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id53_c7107d-29 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-bottom:1px solid rgba(0,0,0,0);}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone border-accordion\"><div class=\"kt-accordion-wrap kt-accordion-id53_c7107d-29 kt-accordion-has-23-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane53_7c2021-fa\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">What is a CUE?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading53_767a57-d2, .wp-block-kadence-advancedheading.kt-adv-heading53_767a57-d2[data-kb-block=\"kb-adv-heading53_767a57-d2\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading53_767a57-d2 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading53_767a57-d2[data-kb-block=\"kb-adv-heading53_767a57-d2\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading53_767a57-d2 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading53_767a57-d2[data-kb-block=\"kb-adv-heading53_767a57-d2\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading53_767a57-d2 wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading53_767a57-d2\">Anytime you connect with&nbsp;an incarcerated person, whether through&nbsp;Cidnet&#8217;s&nbsp;Voice, Video, or Mail App,&nbsp;you\u2019re doing so through a CUE\u2014an&nbsp;acronym for&nbsp;<strong>C<\/strong>idnet <strong>U<\/strong>tilization <strong>E<\/strong>vent.&nbsp;CUEs are unique in that&nbsp;they&nbsp;depend entirely on data&nbsp;rather than minutes.&nbsp;&nbsp;<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-2 kt-pane53_b390a6-f1\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Are all Cidnet services (Voice, Video, and Mail) available at the jail my incarcerated loved one is located?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading53_c30bd5-32, .wp-block-kadence-advancedheading.kt-adv-heading53_c30bd5-32[data-kb-block=\"kb-adv-heading53_c30bd5-32\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading53_c30bd5-32 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading53_c30bd5-32[data-kb-block=\"kb-adv-heading53_c30bd5-32\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading53_c30bd5-32 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading53_c30bd5-32[data-kb-block=\"kb-adv-heading53_c30bd5-32\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading53_c30bd5-32 wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading53_c30bd5-32\">The&nbsp;Cidnet&nbsp;services offered&nbsp;vary from facility to facility.&nbsp;Contact the facility directly for more information&nbsp;regarding&nbsp;Cidnet&nbsp;App&nbsp;availability.&nbsp;&nbsp;<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane53_9d71a1-2a\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">How do I create an account?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<ol class=\"wp-block-list\">\n<li>Navigate&nbsp;to our website <a href=\"https:\/\/customer.cidnet.net\/\">customer.cidnet.net<\/a>.<\/li>\n\n\n\n<li>Click &#8220;Register&#8221;.<\/li>\n\n\n\n<li>Enter&nbsp;your email, your time zone, and your first and last name.<\/li>\n\n\n\n<li>After creating your account, select&nbsp;the state and facility the&nbsp;incarcerated loved one resides in.<\/li>\n\n\n\n<li>Read and accept the \u201cTerms of Use\u201d.<\/li>\n\n\n\n<li>You will then receive an email containing a link to verify your account. If you do not see this email, please check your spam folder.<\/li>\n\n\n\n<li>Click the link,&nbsp;and when prompted,&nbsp;enter your security&nbsp;PIN.<\/li>\n\n\n\n<li>Choose two security questions and answers.<\/li>\n\n\n\n<li>Create your password and click\u00a0\u201cSign In\u201d.\u00a0\u00a0<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane53_11fe69-b8\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">How do I verify my phone number?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<ol class=\"wp-block-list\">\n<li>From the main screen of your account,&nbsp;select the menu icon in the top right&nbsp;corner&nbsp;of the screen.<\/li>\n\n\n\n<li>From there,\u00a0select \u201cAccount\u201d and then \u201cPhone Numbers\u201d.\u00a0<\/li>\n\n\n\n<li>Click the green \u201cAdd Phone Number\u201d button.&nbsp;<\/li>\n\n\n\n<li>Proceed to enter your phone number, a description of the phone, and a verification type: text or call. Choosing the text option means you\u2019ll receive a text message containing&nbsp;a&nbsp;6-digit&nbsp;confirmation&nbsp;code. If you choose&nbsp;the&nbsp;call&nbsp;option,&nbsp;you will receive a call and an automated voice will read your&nbsp;6-digit&nbsp;confirmation code. <\/li>\n\n\n\n<li>Once you receive the code,\u00a0enter it\u00a0on\u00a0the\u00a0Cidnet\u00a0website and click \u201cVerify\u201d.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-5 kt-pane53_4ca462-cc\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">How do I add an incarcerated person to my account?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<ol class=\"wp-block-list\">\n<li>From the main screen of your account,&nbsp;select the menu icon in the top right of the screen.<\/li>\n\n\n\n<li>From there,&nbsp;select \u201cAdd&nbsp;Incarcerated person\u201d.<\/li>\n\n\n\n<li>On the next screen,\u00a0select the\u00a0state your\u00a0incarcerated person\u00a0currently resides in and hit \u201cNext\u201d.\u00a0<\/li>\n\n\n\n<li>Proceed to enter the facility the\u00a0incarcerated person\u00a0is currently in and\u00a0hit \u201cNext\u201d.\u00a0<\/li>\n\n\n\n<li>Search for the\u00a0incarcerated person\u00a0by entering their first or last name and hit \u201cNext\u201d.\u00a0<\/li>\n\n\n\n<li>Select the correct&nbsp;incarcerated person&nbsp;and hit&nbsp;\u201cNext\u201d once more. <\/li>\n\n\n\n<li>Finally, select the correct relationship to the\u00a0incarcerated person\u00a0and hit\u00a0\u201cComplete\u201d.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-6 kt-pane53_b74493-64\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Why can\u2019t I find the inmate I want to link with?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>The reason for this could be:&nbsp;&nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>The inmate you\u2019re looking for has been released from the facility, so they are no longer in that facility\u2019s system. If the inmate has been transferred to another facility that CID Net serves, you will need to select the new facility in Cidnet and link with the inmate there. If the new facility does not use Cidnet&#8217;s services, you can request a data buyback.&nbsp;<\/li>\n\n\n\n<li>The facility has not added the inmate to the system yet.&nbsp;<\/li>\n<\/ol>\n\n\n\n<p>In either case, it\u2019s best to contact the facility directly for further information regarding the inmate you wish to connect with.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-7 kt-pane53_23ed5b-dc\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">How do I upload a photo ID?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<ol class=\"wp-block-list\">\n<li>From the main screen of your account,&nbsp;select the menu icon in the top right of the screen. <\/li>\n\n\n\n<li>From there,\u00a0select \u201cAccount\u201d.<\/li>\n\n\n\n<li>On the next screen, select \u201cPhoto ID\u201d.\u00a0<\/li>\n\n\n\n<li>Select the white \u201cBrowse\u201d button. Note you will need to allow your browser&nbsp;access&nbsp;to your camera roll\/pictures.&nbsp;<\/li>\n\n\n\n<li>Select a\u00a0picture of\u00a0your valid government-issued photo ID and\u00a0click \u201cUpload Photo\u201d.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-8 kt-pane53_9f1499-d3\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">How long will my contact request be pending?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Typically, contact requests are approved within 1-2 days&nbsp;of submission, but this depends on the facility and staff availability.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-9 kt-pane53_37dcaf-e8\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">How do I send a Mail CUE?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<ol class=\"wp-block-list\">\n<li>From the main screen of your account, select \u201cMail\u201d.<\/li>\n\n\n\n<li>Next, select the correct incarcerated person.<\/li>\n\n\n\n<li>Click in the textbox and type your CUE.<\/li>\n\n\n\n<li>Once you\u2019re ready to send your Mail CUE, hit the green paper airplane icon. Confirm that you want to send the CUE.\u00a0<\/li>\n<\/ol>\n\n\n\n<p><em>Note: To read a CUE, click on the CUE and confirm you wish to read it.&nbsp;<\/em><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-10 kt-pane53_846821-f5\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">How do I send a Picture CUE?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<ol class=\"wp-block-list\">\n<li>From the main screen of your account,\u00a0select \u201cMail\u201d.<\/li>\n\n\n\n<li>Next,&nbsp;select the correct&nbsp;incarcerated person&nbsp;and click&nbsp;into&nbsp;the textbox&nbsp;that appears. <\/li>\n\n\n\n<li>At the bottom left&nbsp;corner&nbsp;of the screen,&nbsp;you will see&nbsp;a camera icon. Select the camera icon,&nbsp;and&nbsp;then&nbsp;select the photo you wish to upload.&nbsp;<\/li>\n\n\n\n<li>Once you\u2019re ready to send your Picture CUE, hit&nbsp;the green paper airplane icon. Confirm&nbsp;that&nbsp;you wish to send the&nbsp;CUE.&nbsp;<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-11 kt-pane53_a7a7b2-a0\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">How do I schedule a local Video CUE?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<ol class=\"wp-block-list\">\n<li>From the main screen of your account,\u00a0select \u201cVideos\u201d and then\u00a0\u201cNew\u00a0Schedule\u201d.\u00a0<\/li>\n\n\n\n<li>Choose \u201cLocal\u201d with the&nbsp;incarcerated person&nbsp;you wish to&nbsp;schedule&nbsp;a&nbsp;Video&nbsp;CUE&nbsp;with. <\/li>\n\n\n\n<li>Then,&nbsp;select a date and duration. Click \u201cNext\u201d&nbsp;and select&nbsp;your desired slot. <\/li>\n\n\n\n<li>Select \u201cNext\u201d&nbsp;and&nbsp;agree to the&nbsp;disclaimer and compatibility disclaimer. <\/li>\n\n\n\n<li>Finally, hit\u00a0\u201cComplete\u201d.\u00a0Please\u00a0be sure to arrive at\u00a0the facility\u00a015 minutes\u00a0ahead of your scheduled visit.\u00a0\u00a0\u00a0<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-12 kt-pane53_ea6670-0f\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Why did my Video CUE cut out?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading53_e2d410-d2, .wp-block-kadence-advancedheading.kt-adv-heading53_e2d410-d2[data-kb-block=\"kb-adv-heading53_e2d410-d2\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading53_e2d410-d2 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading53_e2d410-d2[data-kb-block=\"kb-adv-heading53_e2d410-d2\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading53_e2d410-d2 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading53_e2d410-d2[data-kb-block=\"kb-adv-heading53_e2d410-d2\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading53_e2d410-d2 wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading53_e2d410-d2\">If your Video CUE cut out early, check that you are connected to Wi-Fi. If you are connected to Wi-Fi, make sure that you have a good signal.\u00a0We recommend\u00a0that you stand somewhere near your router and\u00a0try to limit your movement\u00a0as the\u00a0Video\u00a0CUE is in progress.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-13 kt-pane53_c32c44-fc\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Cidnet says, \u201cDevice not supported\u201d. What does that mean?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading53_d02522-11, .wp-block-kadence-advancedheading.kt-adv-heading53_d02522-11[data-kb-block=\"kb-adv-heading53_d02522-11\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading53_d02522-11 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading53_d02522-11[data-kb-block=\"kb-adv-heading53_d02522-11\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading53_d02522-11 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading53_d02522-11[data-kb-block=\"kb-adv-heading53_d02522-11\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading53_d02522-11 wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading53_d02522-11\">If\u00a0Cidnet\u00a0advises that\u00a0your device is not supported,\u00a0check that you are\u00a0using Google Chrome\u00a0as your browser.\u00a0Once you are\u00a0using the correct browser,\u00a0make sure that you have allowed the browser access to your camera and microphone.\u00a0<br><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-14 kt-pane53_15d805-1b\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">How do I unblock an incarcerated person\/facility?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading53_4b8304-da, .wp-block-kadence-advancedheading.kt-adv-heading53_4b8304-da[data-kb-block=\"kb-adv-heading53_4b8304-da\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading53_4b8304-da mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading53_4b8304-da[data-kb-block=\"kb-adv-heading53_4b8304-da\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading53_4b8304-da img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading53_4b8304-da[data-kb-block=\"kb-adv-heading53_4b8304-da\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading53_4b8304-da wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading53_4b8304-da\">To unblock an\u00a0incarcerated person\u00a0or facility,\u00a0you will need to contact\u00a0Cidnet\u00a0Support. You can leave a ticket through the \u201cSupport\u201d button on the main account page.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-15 kt-pane53_261c59-b8\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">How do I block an incarcerated person?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<ol class=\"wp-block-list\">\n<li>From the main screen of your account,&nbsp;select the menu icon in the top right of the screen. <\/li>\n\n\n\n<li>Select \u201cIncarcerated persons\u201d&nbsp;and&nbsp;choose the correct&nbsp;incarcerated person. <\/li>\n\n\n\n<li>From there,&nbsp;select \u201cBlock\u201d and confirm you wish to block this&nbsp;incarcerated person.&nbsp;&nbsp;<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-16 kt-pane53_34ec89-b8\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">How do I transfer data to an incarcerated person?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<ol class=\"wp-block-list\">\n<li>From the main screen of your account,\u00a0select \u201cTransfer Data\u201d.<\/li>\n\n\n\n<li>Select the&nbsp;incarcerated person&nbsp;you would like&nbsp;to transfer data to. <\/li>\n\n\n\n<li>Enter\u00a0the\u00a0amount of\u00a0data (calculated\u00a0in megabytes)\u00a0you wish to transfer and select \u201cNext\u201d.<\/li>\n\n\n\n<li>Agree to the \u201cTransfer Terms\u201d and select \u201cI agree\u201d.<\/li>\n\n\n\n<li>Finally,\u00a0hit\u00a0\u201cSubmit&#8221;.<\/li>\n<\/ol>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading53_b3d33b-8c, .wp-block-kadence-advancedheading.kt-adv-heading53_b3d33b-8c[data-kb-block=\"kb-adv-heading53_b3d33b-8c\"]{padding-top:0px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading53_b3d33b-8c mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading53_b3d33b-8c[data-kb-block=\"kb-adv-heading53_b3d33b-8c\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading53_b3d33b-8c img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading53_b3d33b-8c[data-kb-block=\"kb-adv-heading53_b3d33b-8c\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading53_b3d33b-8c wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading53_b3d33b-8c\"><em>&nbsp;Please note that not all facilities allow you to transfer data.&nbsp;<\/em><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-17 kt-pane53_203748-d7\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">How do I get a buyback on my data?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<ol class=\"wp-block-list\">\n<li>From the main screen of your account,\u00a0select \u201cSupport\u201d and\u00a0\u201cNew Request\u201d.<\/li>\n\n\n\n<li>For the category,\u00a0choose \u201cI would like to sell back my unused data\u201d.<\/li>\n\n\n\n<li>Write a brief&nbsp;explanation&nbsp;as to&nbsp;why you would like a refund. <\/li>\n\n\n\n<li>Finally,\u00a0hit\u00a0\u201cSubmit\u201d.<\/li>\n<\/ol>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading53_4f75d3-58, .wp-block-kadence-advancedheading.kt-adv-heading53_4f75d3-58[data-kb-block=\"kb-adv-heading53_4f75d3-58\"]{padding-top:0px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading53_4f75d3-58 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading53_4f75d3-58[data-kb-block=\"kb-adv-heading53_4f75d3-58\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading53_4f75d3-58 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading53_4f75d3-58[data-kb-block=\"kb-adv-heading53_4f75d3-58\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading53_4f75d3-58 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading53_4f75d3-58\"><em>Your request will be sent to and&nbsp;processed&nbsp;by our finance department. Funds will either be refunded directly to your account&nbsp;or sent in the form of a check to the listed address on your account.&nbsp;Please note that you will need to wait 5 days from your most recent transaction&nbsp;before submitting a buyback request.<\/em><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-18 kt-pane53_3ee9fb-68\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Can I get credited for declined Mail or Picture Mail CUEs I sent?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading53_c32f4c-ef, .wp-block-kadence-advancedheading.kt-adv-heading53_c32f4c-ef[data-kb-block=\"kb-adv-heading53_c32f4c-ef\"]{padding-top:0px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading53_c32f4c-ef mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading53_c32f4c-ef[data-kb-block=\"kb-adv-heading53_c32f4c-ef\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading53_c32f4c-ef img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading53_c32f4c-ef[data-kb-block=\"kb-adv-heading53_c32f4c-ef\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading53_c32f4c-ef wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading53_c32f4c-ef\">Unfortunately,\u00a0a declined Mail or Picture Mail CUE\u00a0will not result in data being credited back to your account.\u00a0Whether\u00a0your CUE has been approved or denied by the facility,\u00a0data\u00a0is\u00a0used\u00a0once\u00a0a CUE is sent,\u00a0and\u00a0there\u2019s no way to \u201cundo\u201d data usage.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-19 kt-pane53_0bf3fe-a9\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Why did my Video CUE lose connection?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading53_f4f271-38, .wp-block-kadence-advancedheading.kt-adv-heading53_f4f271-38[data-kb-block=\"kb-adv-heading53_f4f271-38\"]{padding-top:0px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading53_f4f271-38 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading53_f4f271-38[data-kb-block=\"kb-adv-heading53_f4f271-38\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading53_f4f271-38 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading53_f4f271-38[data-kb-block=\"kb-adv-heading53_f4f271-38\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading53_f4f271-38 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading53_f4f271-38\">If the video freezes at any time or drops, it is likely due to your connection.&nbsp;We recommend using a strong Wi\u2013Fi or Ethernet connection as well as minimizing movement during the&nbsp;CUE.&nbsp;Since you are&nbsp;only&nbsp;charged for the amount of data&nbsp;you&nbsp;use, any&nbsp;unused&nbsp;pre-purchased&nbsp;data&nbsp;is refunded back automatically after the&nbsp;CUE has been&nbsp;processed.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-20 kt-pane53_aba5dd-b1\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">The Video CUE never started, so why am I seeing that the CUE is \u201cComplete\u201d?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading53_0773e5-38, .wp-block-kadence-advancedheading.kt-adv-heading53_0773e5-38[data-kb-block=\"kb-adv-heading53_0773e5-38\"]{padding-top:0px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading53_0773e5-38 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading53_0773e5-38[data-kb-block=\"kb-adv-heading53_0773e5-38\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading53_0773e5-38 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading53_0773e5-38[data-kb-block=\"kb-adv-heading53_0773e5-38\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading53_0773e5-38 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading53_0773e5-38\">This means your inmate failed to&nbsp;initiate&nbsp;the Video CUE&nbsp;from&nbsp;their end.&nbsp;Inmates have a limited time to log into the device&nbsp;to ensure all Video CUEs&nbsp;stay on&nbsp;track with&nbsp;scheduling. Since the&nbsp;inmate did not log in,&nbsp;the CUE was automatically canceled, and&nbsp;you will need to reschedule. Don\u2019t worry, the&nbsp;unused data will be refunded to your account.&nbsp;&nbsp;<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-21 kt-pane53_96045a-d2\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Why was my card declined?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading53_e0bf89-4b, .wp-block-kadence-advancedheading.kt-adv-heading53_e0bf89-4b[data-kb-block=\"kb-adv-heading53_e0bf89-4b\"]{padding-top:0px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading53_e0bf89-4b mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading53_e0bf89-4b[data-kb-block=\"kb-adv-heading53_e0bf89-4b\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading53_e0bf89-4b img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading53_e0bf89-4b[data-kb-block=\"kb-adv-heading53_e0bf89-4b\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading53_e0bf89-4b wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading53_e0bf89-4b\">Cards may be declined for suspected fraud or low funds. However,&nbsp;Cidnet&nbsp;is not responsible for declining your transaction.&nbsp;You&nbsp;will need to contact your bank to&nbsp;determine whether a hold has been&nbsp;placed&nbsp;on your card.&nbsp;If a&nbsp;hold&nbsp;has been&nbsp;put on your card,&nbsp;it will&nbsp;need to be&nbsp;removed before you can continue purchasing data&nbsp;for your account.&nbsp;&nbsp;<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-22 kt-pane53_8e22df-a8\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">My card was declined due to an address issue or an \u201cAVS mismatch\u201d. What does that mean?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading53_30391f-83, .wp-block-kadence-advancedheading.kt-adv-heading53_30391f-83[data-kb-block=\"kb-adv-heading53_30391f-83\"]{padding-top:0px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading53_30391f-83 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading53_30391f-83[data-kb-block=\"kb-adv-heading53_30391f-83\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading53_30391f-83 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading53_30391f-83[data-kb-block=\"kb-adv-heading53_30391f-83\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading53_30391f-83 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading53_30391f-83\">Please&nbsp;verify&nbsp;that&nbsp;you have entered the billing address your card is associated with. If you have recently moved,&nbsp;you may need to use your former address.&nbsp;Please note&nbsp;that if your card is declined in&nbsp;Cidnet&nbsp;too many times,&nbsp;you&nbsp;will be&nbsp;locked out indefinitely.&nbsp;If this occurs,&nbsp;we recommend purchasing a&nbsp;prepaid Visa card.&nbsp;Just make sure that&nbsp;you register the Visa to the correct address before you&nbsp;attempt to purchase data.&nbsp;&nbsp;<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-23 kt-pane53_16710d-25\"><h3 class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">I need help. What number can I call? (888) 984-1903<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/h3><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.wp-block-kadence-advancedheading.kt-adv-heading53_e8ec97-b7, .wp-block-kadence-advancedheading.kt-adv-heading53_e8ec97-b7[data-kb-block=\"kb-adv-heading53_e8ec97-b7\"]{padding-top:0px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading53_e8ec97-b7 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading53_e8ec97-b7[data-kb-block=\"kb-adv-heading53_e8ec97-b7\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading53_e8ec97-b7 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading53_e8ec97-b7[data-kb-block=\"kb-adv-heading53_e8ec97-b7\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading53_e8ec97-b7 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading53_e8ec97-b7\">Please call: <a href=\"tel:+18889841903\">(888) 984-1903<\/a>. When you call this number, select prompt 2 and leave a detailed message,&nbsp;including your name, phone number, email address, the facility your incarcerated person is located, and tell us if you have already created an account. Our support team will then promptly reach out to you&nbsp;to assist.&nbsp;&nbsp;<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id53_ba35a4-a3 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id53_ba35a4-a3 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id53_ba35a4-a3 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1400px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id53_ba35a4-a3 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id53_ba35a4-a3 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and 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href=\"https:\/\/cidnet.net\/mycidnet\/contact-us\/\"><span class=\"kt-btn-inner-text\">Contact Us<\/span><\/a><\/div>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n<\/div><\/div>\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions Everything you need to know about using Cidnet. Need More Help? If you didn\u2019t find the answer you were looking for, our support team is ready to assist.<\/p>\n","protected":false},"author":38,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-53","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Common Questions - FAQ - Mycidnet<\/title>\n<meta name=\"description\" content=\"Find answers to common questions about Mycidnet, including data pricing, communication options, CUE tracking, and how Cidnet applications work across supported facilities.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cidnet.net\/mycidnet\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Common Questions - 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