Can Jails trust their inmate software and connections providers to support them effectively?
Many would say no.
This skepticism has become the industry norm, where it’s often expected that a good system comes with poor support, leading to unanswered tickets, unresolved problems, mounting tension, and ultimately, frustration.
This can betrue for larger vendors that are known for their extensive reach. These companies often fail to deliver quality services, because their sheer size hampers their ability to provide attentive and effective support to each and every one of their clients.
At Cidnet, we ask the industry… Can Jails afford to not trust their providers?
In many jails and prisons across the US, vendors’ lack of understanding and care and subsequently, the facility’s distrust, significantly impacts operations.
A distant and ineffective relationship with your vendor not only hampers your ability to fully benefit from their products, but also drags down operational efficiency, costing you money, and resulting in missed opportunities. Things most facilities cannot afford to lose.
So, why is your Provider’s Support Team so Important?
In a jail setting, issues demand fast and effective resolutions. When the unexpected happens, you need the assurance that a dedicated team is ready to assist you.
This is where an exceptional technical support team shines—a group of professionals who understand the intricacies of your operational needs and are prepared to address them without delay, ensuring seamless operations for your facility.
We recognize that the need for support in corrections is constant, with no breaks for weekends or holidays. That’s why Cidnet’s Support Team is available 24/7. With our team in your corner, you can rest easy knowing that when issues arise at the most inconvenient times, they will be resolved swiftly and efficiently.
You need a provider that understands your needs to minimize downtime and have access to supportive resources.
Cidnet Helps you, Help Yourself
Though we know that our Support Team will take good care of you, we also understand that studies have shown that two-thirds of people would rather solve an issue on their own than contact a support team.
We provide resources to help you help yourself!
With video tutorials, ‘How To’ documents, click-by-click software tutorials, and our entire CidWiki – a compilation of how to complete tasks in Cidnet and Frequently Asked Questions – you might never need to ask for help again!
Check out just some of our information on demand by visiting the CidWiki here: https://cidwiki.com/!
With easy access to this resource, everyone in your facility can answer their questions, without having to pick up the phone or pass notes along a chain of command – an antiquated way to get the resolutions you need!
Enough from us, hear what our Clients have to say!
Corporal, Cass County NE
The communication and quick-response to any and all issues, as well as paying close attention to any feedback given has led to an amazing relationship within our facility and CIDNET. We all know that if any issue arises, support is quick to help and has led to both ease of use in the day-to-day routine, as well as when teaching new hires and even lateral-transfers, and even informing the public on how it’s used for their family inside our facility. The ease of use and communication have led to an overall positive experience for every single member of staff in our facility, and we couldn’t be happier with having CIDNET as our primary inmate communication method.
Sergeant, Newton County MO
I appreciate Cidnet’s customer service! They are always quick to respond and have the knowledge to solve the problems I bring to their attention. The people in support are easy to talk to and willing to go the extra step to ensuring the problem is handled correctly. Cidnet’s hard work saves my facility and myself a lot of time and headaches.
Correctional Officer, Kimball County TX
Appreciate always being available to help and answer questions. Always responding very quickly! A couple of times the issues were not easy solutions, but you made sure they still got done in a timely manner! Thank you for all of your support.
Sergeant Oconee County, SC
I really love the great service from Customer Support with Cidnet. I have a solution to an issue in less than an hour and in most cases, it has been less than half an hour. I love the ease of moving around the website to get what I need done taken care of. But I will have to say that the best thing of all with Cidnet, is the friendliness, and courtesy from every single person that I have spoken with. Thank you Cidnet for a great company to work with.
Ready to see the difference for yourself?
Learn more about how Cidnet can improve your facility by visiting https://cidnet.net/conference/!
We’d love to connect with you on LinkedIn, check out our Page here: https://www.linkedin.com/showcase/cidnet/!