Welcome to the
Friends and Family Portal
At Encartele, we provide communication services to keep you in touch with your friend or relative. After you understand the difference between an ICENET and a CIDNET account, follow these steps to get connected.
Not every Encartele facility offers CIDNET video visitation calls and messaging as a way to stay in touch. Contact the facility that your friend or relative is currently residing in to find out if they offer CIDNET services. If they do, you may need to create BOTH an ICENET and CIDNET account.