Welcome to the Friends and Family Portal
You can create an account or contact our customer service team using this page. If you want to contact your inmate or sign-up for a new account, click the “Contact Inmate” button below. If you want to contact our customer service team, click the “Customer Service” button below. CIDNET is owned and operated by Encartele.
Video, Mail, &
Voice Cues
To stay in touch with an inmate through video cues from home and text/picture cues, create a CIDNET account.
CREATE ACCOUNTACCOUNT LOGINDownload Our Brochure
Want a step-by-step guide to help you connect with your incarcerated loved one? Download our friends and family brochure. It’s available in English and Spanish, and can show you the essential steps to create your CIDNET account and get connected with your inmate.
DOWNLOAD OUR BROCHUREDESCARGAR EL FOLLETO DEL CLIENTEHow to Reach CIDNET Customer Service
If you already have a CIDNET account, the best way to reach our customer service team is by submitting a CIDNET Ticket. Tickets are responded to first before any other channel of customer service.
If you do not have a CIDNET account, the best way to reach our customer service team is by submitting a message through our contact form located at the bottom of this page.
Customer Service Channels
Phone: 888-984-1903
For Existing Customers: CIDNET Ticket
For Non-Customers: Contact Form
How to Submit a Ticket
If you ever need to contact our CIDNET Customer Support, you can do so by submitting a ticket. Watch this video to learn how.
CIDNET TICKETHow to Schedule a Video Cue
With CIDNET, friends and family members can schedule video cues with their linked inmate. If you haven’t linked with your inmate yet, please watch the Account Creation video to learn how.
ACCOUNT CREATIONHow to Send a Mail Cue
With CIDNET, friends and family members can send and receive mail cues with their linked inmate. If you haven’t linked with your inmate yet, please watch the Account Creation video to learn how.
ACCOUNT CREATION
Stuck Downloading the latest Version?
Close your app, then reopen the CIDNET Public Portal
As mentioned above, if you’re stuck downloading the latest version, close your app and reopen the CIDNET Public Portal. This solves the issue 99% of the time regardless of the device, browser, or application.
However, if this doesn’t solve your issue, take a look at the FAQ below for further troubleshooting information.