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Friends and Family Portal

Welcome to the Friends and Family Portal

You can create an account or contact our customer service team using this page. If you want to contact your inmate or sign-up for a new account, click the “Contact Inmate” button below. If you want to contact our customer service team, click the “Customer Service” button below. CIDNET is owned and operated by Encartele.

Video, Mail, &
Voice Cues

To stay in touch with an inmate through video cues from home and text/picture cues, create a CIDNET account.

CREATE ACCOUNTACCOUNT LOGIN

Download Our Brochure

Want a step-by-step guide to help you connect with your incarcerated loved one? Download our friends and family brochure. It’s available in English and Spanish, and can show you the essential steps to create your CIDNET account and get connected with your inmate.

DOWNLOAD OUR BROCHUREDESCARGAR EL FOLLETO DEL CLIENTE

How to Reach CIDNET Customer Service

If you already have a CIDNET account, the best way to reach our customer service team is by submitting a CIDNET Ticket. Tickets are responded to first before any other channel of customer service.

If you do not have a CIDNET account, the best way to reach our customer service team is by submitting a message through our contact form located at the bottom of this page.

Customer Service Channels

Phone: 888-984-1903
For Existing Customers: CIDNET Ticket
For Non-Customers: Contact Form

How to Submit a Ticket

If you ever need to contact our CIDNET Customer Support, you can do so by submitting a ticket. Watch this video to learn how.

CIDNET TICKET

How to Schedule a Video Cue

With CIDNET, friends and family members can schedule video cues with their linked inmate. If you haven’t linked with your inmate yet, please watch the Account Creation video to learn how.

ACCOUNT CREATION

How to Send a Mail Cue

With CIDNET, friends and family members can send and receive mail cues with their linked inmate. If you haven’t linked with your inmate yet, please watch the Account Creation video to learn how. 

ACCOUNT CREATION
Stuck Downloading the latest Version?

Close your app, then reopen the CIDNET Public Portal

As mentioned above, if you’re stuck downloading the latest version, close your app and reopen the CIDNET Public Portal. This solves the issue 99% of the time regardless of the device, browser, or application.

However, if this doesn’t solve your issue, take a look at the FAQ below for further troubleshooting information.

Read the FAQ

Contact Customer Support

Have you read the Frequently Asked Questions (FAQ) page yet? If not, click here.