THE VOICE APP

Revolutionizing How Inmates Maintain Connections

The inmate telecom industry has changed. Cidnet Voice is a new way for inmates to engage with approved contacts on the outside. Voice Conversations (known as Cidnet Utilization Events – CUEs) happen entirely over the internet and use data, similar to a cellphone plan. That means no traditional telephone lines or per-minute rates and more affordable connectivity.

Easy-to-Use Software

The Cidnet Voice interface offers a uniquely intuitive design that correctional officers won’t shy away from. Finding recordings, listening to conversations, and exporting data is done in a matter of clicks. This practical design ensures users don’t spend unnecessary amounts of time navigating the system.

Proactive Intelligence-Gathering

The days of listening to every phone call are long gone. Cidnet Voice leverages artificial intelligence and machine learning technology to monitor conversations with no human involvement needed. Audio recordings are transcribed to searchable text designed to provide intelligence, saving time, and strengthening investigative efforts.

Custom Alerts and Notifications

When it comes to investigations, time is a critical factor. By setting up custom notifications, users can be alerted to potential violations or actionable information in real time. Always be in the know when a specific inmate is communicating with a specific contact.

Inmate submitting a form

Easy-to-Use Software

The Cidnet Voice interface offers a uniquely intuitive design that correctional officers won’t shy away from. Finding recordings, listening to conversations, and exporting data is done in a matter of clicks. This practical design ensures users don’t spend unnecessary amounts of time navigating the system.

Inmate submitting a form

Proactive Intelligence Gathering

The days of listening to every phone call are long gone. Cidnet Voice leverages artificial intelligence and machine learning technology to monitor conversations with no human involvement needed. Audio recordings are transcribed to searchable text designed to provide intelligence, saving time, and strengthening investigative efforts.

Inmate submitting a form

Custom Alerts and Notifications

When it comes to investigations, time is a critical factor. By setting up custom notifications, users can be alerted to potential violations or actionable information in real-time. Always be in the know when a specific inmate is communicating with a specific contact.

How Cidnet Voice Works

Intelligence Tools that Arm You With Actionable Information

Voice-to-text Transcription

The audio from every Voice and Video CUE is automatically transcribed into text when both parties hang up. This creates a conversation database that can be searched and analyzed with no human involvement. Corrections professionals can gather unique insights and set up notifications pertaining to relevant intelligence that would otherwise remain trapped in a recording. Let your system do the heavy lifting when it comes to data analysis with Cidnet’s Transcription technology. 

Flagged Text Alerts

All recorded conversations that happen through Cidnet’s Voice, Video, and Mail Apps eventually end up in text format. As a Cidnet user, you can set up real-time or periodic alerts that notify you of keyword or phrase usage. The system will flag keywords or phrases used between an individual inmate and individual contact, an individual inmate and all contacts, all inmates and an individual contact, or all inmates and all contacts. Cidnet’s Flagged Text Alerts makes the tall task of monitoring all conversations less labor-intensive and much more effective

Multi-Party Detection

Most conversations that take place involve an inmate and more than one speaker. This, however, can become a problem when the person on the other line is someone you don’t want the inmate talking to. Cidnet’s Multi-Party Detection tool can notify you if an inmate is having a conversation with more than one person by identifying multiple unique voices in the recording. This keeps you in the know and provides the intelligence to act.

Visual Link Analysis

Understanding who an inmate is communicating with is critical to any investigation. Cidnet’s Visual Link Analysis gives investigators an interactive map that illustrates an inmate’s network of contacts. This map is dynamic and lets the user drill down into specific data to listen to recordings, identify other contacts made, and detect instances of PIN fraud. Uncover fraudulent accounts and better understand who is communicating with your inmate population with Cidnet’s Visual Link Analysis tool.

Biometric Speaker Identification

Leverage continuous speaker identification to detect instances of inmate PIN sharing and theft. Isolate speakers, create and store voice prints, and analyze recordings from the existing and released inmate population. Artificial intelligence and machine learning analyze audio recordings and notify investigators of conversations where fraud may be detected. Always be in the know with Cidnet’s Biometric Speaker Identification.

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