Can Jails trust their inmate software and connections providers to support them effectively?

Many would say no.

This skepticism has become the industry norm, where it’s often expected that a good system comes with poor support, leading to unanswered tickets, unresolved problems, mounting tension, and ultimately, frustration.

This can betrue for larger vendors that are known for their extensive reach. These companies often fail to deliver quality services, because their sheer size hampers their ability to provide attentive and effective support to each and every one of their clients.  

At Cidnet, we ask the industry… Can Jails afford to not trust their providers?

In many jails and prisons across the US, vendors’ lack of understanding and care and subsequently, the facility’s distrust, significantly impacts operations.  
 
A distant and ineffective relationship with your vendor not only hampers your ability to fully benefit from their products, but also drags down operational efficiency, costing you money, and resulting in missed opportunities. Things most facilities cannot afford to lose.

So, why is your Provider’s Support Team so Important?

In a jail setting, issues demand fast and effective resolutions. When the unexpected happens, you need the assurance that a dedicated team is ready to assist you. 

This is where an exceptional technical support team shines—a group of professionals who understand the intricacies of your operational needs and are prepared to address them without delay, ensuring seamless operations for your facility. 

We recognize that the need for support in corrections is constant, with no breaks for weekends or holidays. That’s why Cidnet’s Support Team is available 24/7. With our team in your corner, you can rest easy knowing that when issues arise at the most inconvenient times, they will be resolved swiftly and efficiently.  
 
You need a provider that understands your needs to minimize downtime and have access to supportive resources.

Cidnet Helps you, Help Yourself

Though we know that our Support Team will take good care of you, we also understand that studies have shown that two-thirds of people would rather solve an issue on their own than contact a support team. 
 
We provide resources to help you help yourself!  
 
With video tutorials, ‘How To’ documents, click-by-click software tutorials, and our entire compilation of how to complete tasks in Cidnet and Frequently Asked Questions, you might never need to ask for help again!  
 
With easy access to this resource, everyone in your facility can answer their questions, without having to pick up the phone or pass notes along a chain of command – an antiquated way to get the resolutions you need!