Secure Communication Without the Friction

Better Communication. Less Friction. Full Control.

Cidnet streamlines communication between individuals and their support networks—reducing confusion, minimizing complaints, and maintaining full facility control.

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Pain Points & Challenges for Friends & Family of the Incarcerated

  • Confusion starts the moment someone enters the system
    Families often don’t know where their loved one is, how to connect, or what steps to take—creating immediate stress and uncertainty.
  • Too many systems, accounts, and disconnected processes
    Calls, messaging, video, and payments are often split across multiple platforms—making everything harder to manage.
  • Financial burden falls on those trying to stay connected
    Friends and family often carry the cost of communication and support, with little transparency into pricing or usage.
  • Limited, inconsistent access to communication
    Scheduling conflicts, long wait times, and restricted availability make it difficult to maintain regular contact.
  • Emotional strain from separation and lack of connection
    Loneliness, anxiety, and the weight of supporting someone inside create an ongoing mental and emotional burden.

Cidnet Makes Connection Easier

Cidnet simplifies how families stay connected—bringing communication, information, and support into one clear, easy-to-use platform.

Here’s how Cidnet removes the friction:

One Platform, No Confusion

Everything in one place—no multiple accounts or disconnected systems. Quickly find, connect, and manage communication without guesswork or frustration.

Clear, Affordable Communication

Modern, usage-based pricing means you only pay for what you use. Transparent costs eliminate confusion and reduce the financial burden of staying connected.

Simple Scheduling & Reliable Access

Book video visits and manage communication through an intuitive system. Fewer delays, fewer conflicts, and more consistent access to stay in touch.

Secure, Controlled Communication

All communication is monitored and managed through approved channels. Protects the facility while giving families confidence and peace of mind.

Stay Informed Without the Stress

Access facility updates, rules, and important information in one place. Reduce uncertainty and avoid relying on staff for answers.

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Enrichment Apps
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FAQs

Anyone can create an account through the Cidnet Customer Portal at mycid.net. All contacts must complete account verification before they can communicate—ensuring secure, approved connections with the individual they are trying to reach.

Cidnet uses a modern, usage-based model. Instead of per-minute charges, users purchase data, and the system tracks exactly how much is used and when—so you only pay for what you actually use.

No. Every facility is different. Available apps and services vary by location, and once you connect with an individual, the platform clearly shows what features are available to you.

Cidnet provides 24/7/365 U.S.-based customer support. Our team responds quickly to questions and issues, ensuring you always have access to help when you need it.

Yes. Cidnet is designed to be simple, intuitive, and mobile-friendly. From account setup to communication, every step is built to reduce confusion and make staying connected as easy as possible.

See Cidnet in Action at Your Facility

Schedule a short demo to see how Cidnet helps correctional facilities manage communications, intelligence, and daily operations through one secure platform.

  • Deploy 1:1 Inmate-to-Tablet Access
  • Lower Costs for Friends and Family
  • Get More Reliable Customer Support
  • Improve Facility Indoor Air Quality
  • Streamline my Facility Policies with Signage
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