The Video App
The Cidnet Video App is designed to modernize how inmates participate in approved visitation, appointments, and court appearances. Video Conversations (known as Cidnet Utilization Events – CUEs) happen entirely over the internet and use data, similar to a cellphone plan. That means no paying for blocks of time, per-minute rates and more affordable connectivity.
Streamlined Scheduling That Saves Staff Time
Automate video visitation scheduling and reduce manual coordination. Fewer calls, fewer conflicts, and less staff involvement in managing visits.
Built-In Oversight Without the Extra Work
Blurred backgrounds, multi-view, and moderation tools make it easier to monitor visits efficiently—maintaining security and compliance without slowing down operations.
Dedicated Portal for Legal Communication
A professional portal allows attorneys to schedule non-recorded video calls and onsite meetings—separating legal communication from standard visits and simplifying coordination.
How CID Net Video Works
During a visit, the system streams video and audio securely while tracking session details and enforcing facility policies like privacy controls and automated violation detection. All interactions are logged in the CID Net administrative portal, where staff can review usage, manage visits, and ensure compliance from a centralized dashboard — eliminating the need for separate visitation hardware or external platforms.
Intelligence Tools that Arm You With Actionable Information
Voice-to-Text Transcription
The audio from every Voice and Video CUE is automatically transcribed into text when both parties hang up. This creates a conversation database that can be searched and analyzed with no human involvement. Corrections professionals can gather unique insights and set up notifications pertaining to relevant intelligence that would otherwise remain trapped in a recording. Let your system do the heavy lifting when it comes to data analysis with Cidnet’s Transcription technology.
Flagged Text Alerts
All recorded conversations that happen through Cidnet’s Voice, Video, and Mail Apps eventually end up in text format. As a Cidnet user, you can set up real-time or periodic alerts that notify you of keyword or phrase usage. The system will flag keywords or phrases used between an individual inmate and individual contact, an individual inmate and all contacts, all inmates and an individual contact, or all inmates and all contacts. Cidnet’s Flagged Text Alerts makes the tall task of monitoring all conversations less labor-intensive and much more effective
Multi-Party Detection
Most conversations that take place involve an inmate and more than one speaker. This, however, can become a problem when the person on the other line is someone you don’t want the inmate talking to. Cidnet’s Multi-Party Detection tool can notify you if an inmate is having a conversation with more than one person by identifying multiple unique voices in the recording. This keeps you in the know and provides the intelligence to act.
Visual Link Analysis
Understanding who an inmate is communicating with is critical to any investigation. Cidnet’s Visual Link Analysis gives investigators an interactive map that illustrates an inmate’s network of contacts. This map is dynamic and lets the user drill down into specific data to listen to recordings, identify other contacts made, and detect instances of PIN fraud. Uncover fraudulent accounts and better understand who is communicating with your inmate population with Cidnet’s Visual Link Analysis tool.
See Cidnet in Action at Your Facility
Schedule a short demo to see how Cidnet helps correctional facilities manage communications, intelligence, and daily operations through one secure platform.