Frequently Asked Questions
Cidnet has been serving correctional facilities for over 8 years and is trusted by more than 450 jails across the United States.
All core support and service operations are based in Omaha, Nebraska. Our U.S.-based team understands correctional environments and provides responsive, knowledgeable support.
Cidnet is built to support facilities of all sizes—from smaller county jails to large-scale operations with thousands of beds.
Cidnet introduced a modern, usage-based billing model—moving away from outdated per-minute charges.
Yes. Every facility is different. Cidnet tailors solutions while offering best-practice recommendations.
Yes. Cidnet integrates with major correctional commissary and inmate trust accounting systems.
Most deployments are completed within 30–60 days.
In most cases, there is no upfront cost to the facility.
Cidnet provides ongoing, responsive U.S.-based support.
Cidnet is designed to reduce workload by simplifying communication and enabling self-service.
By improving reliability, simplifying access, and offering transparent pricing.
Cidnet is built with security and control at its core.
Cidnet provides free access to a growing library of short, intuitive courses and works with facilities to tailor content to local reentry resources.
For a more reliable, modern system that reduces friction and improves communication.