The Voice App
The inmate telecom industry has changed. CID Net Voice is a new way for inmates to engage with approved contacts on the outside. Voice Conversations (known as CID Net Utilization Events – CUEs) happen entirely over the internet and use data, similar to a cellphone plan. That means no traditional telephone lines or per-minute rates and more affordable connectivity.
Traditional Jail Calling Systems Fall Short
Reliable, High Quality Audio
Clear internet-based connections with consistent performance—reducing dropped calls and improving overall communication.
Full Facility Control
Set permissions, manage access, and monitor usage—ensuring communication stays secure and compliant.
Simple, Intuitive Experience
Easy to use for both individuals and their contacts—reducing confusion and support requests.
Learn about Cidnet Voice
Benefits for correctional administrators include fast load times, flexible configuration options, and an intuitive interface that’s easy for staff to manage. Built-in investigative tools streamline audio review, reporting, and evidence sharing while maintaining secure chain of custody.
Intelligence Tools that Arm You With Actionable Information
Voice-to-Text Transcription
The audio from every Voice and Video CUE is automatically transcribed into text when both parties hang up. This creates a conversation database that can be searched and analyzed with no human involvement. Corrections professionals can gather unique insights and set up notifications pertaining to relevant intelligence that would otherwise remain trapped in a recording. Let your system do the heavy lifting when it comes to data analysis with Cidnet’s Transcription technology.
Flagged Text Alerts
All recorded conversations that happen through Cidnet’s Voice, Video, and Mail Apps eventually end up in text format. As a Cidnet user, you can set up real-time or periodic alerts that notify you of keyword or phrase usage. The system will flag keywords or phrases used between an individual inmate and individual contact, an individual inmate and all contacts, all inmates and an individual contact, or all inmates and all contacts. Cidnet’s Flagged Text Alerts makes the tall task of monitoring all conversations less labor-intensive and much more effective
Multi-Party Detection
Most conversations that take place involve an inmate and more than one speaker. This, however, can become a problem when the person on the other line is someone you don’t want the inmate talking to. Cidnet’s Multi-Party Detection tool can notify you if an inmate is having a conversation with more than one person by identifying multiple unique voices in the recording. This keeps you in the know and provides the intelligence to act.
Visual Link Analysis
Understanding who an inmate is communicating with is critical to any investigation. Cidnet’s Visual Link Analysis gives investigators an interactive map that illustrates an inmate’s network of contacts. This map is dynamic and lets the user drill down into specific data to listen to recordings, identify other contacts made, and detect instances of PIN fraud. Uncover fraudulent accounts and better understand who is communicating with your inmate population with Cidnet’s Visual Link Analysis tool.
See Cidnet in Action at Your Facility
Schedule a short demo to see how Cidnet helps correctional facilities manage communications, intelligence, and daily operations through one secure platform.